Privacy Policy - Black Forge Art
Last updated: 2 September 2026
Black Forge Art respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it and your rights.
Who We Are
Black Forge Art is a family-run UK metalwork business specialising in bespoke metalwork, signs, weathervanes, barbecues, public artwork and related products and services.
For the purposes of UK data protection law, Black Forge Art is the data controller for the personal information described in this policy.
Black Forge Art
Owley Farm
Wittersham
Kent
TN30 7HL
United Kingdom
Telephone: 01797 270073
Email: info@blackforge.co.uk
Website: www.blackforgeart.co.uk
Information We Collect
Depending on how you contact or purchase from us, we may collect:
Your name, address, email address and telephone number
Company or organisation details, where relevant
Details of enquiries, quotations and orders
Billing, payment and transaction information
Delivery information
Correspondence with us
Photographs, drawings, artwork, logos, wording, measurements or other information you provide for bespoke work
Newsletter and marketing preferences
Information submitted through our website forms
Technical information such as IP address, browser/device information, website activity and security logs
Cookie, analytics and advertising information where applicable and permitted
We do not intentionally collect sensitive personal information unless there is a genuine reason for you to provide it.
How We Use Your Information
We use personal information where necessary to:
Respond to enquiries and provide quotations
Discuss, design and manufacture bespoke work
Process and fulfil orders
Take and administer payments
Arrange collection or delivery
Communicate with you about an enquiry, order or project
Provide after-sales support and deal with guarantees
Maintain appropriate accounting and business records
Operate, maintain and secure our website
Prevent spam, fraud and malicious activity
Improve our website and understand its use, where permitted
Send marketing communications where you have consented or where otherwise permitted by law
Meet our legal and regulatory obligations
Our lawful bases will depend on the circumstances and may include performance of a contract, taking steps at your request before entering into a contract, compliance with a legal obligation, our legitimate interests in operating and protecting our business, and your consent where consent is required.
Bespoke Orders and Customer-Supplied Material
Many of our products are individually designed and manufactured.
If you provide photographs, drawings, artwork, logos, wording, measurements or similar material, we use it as necessary to discuss, design, manufacture and supply your order.
We will not use personal material supplied for a bespoke commission for unrelated marketing purposes without appropriate permission.
Payments
Payments may be processed by third-party payment providers.
Black Forge Art does not normally receive or store your complete payment card details. Payment providers process this information through their own secure systems.
We retain the transaction information necessary to administer your order and maintain appropriate financial records.
Deliveries
When we arrange delivery, we provide the courier or delivery company with the information reasonably necessary to deliver your order. This may include your name, delivery address, telephone number, email address and relevant delivery instructions.
This information is supplied for purposes connected with fulfilling your order and not for the courier’s own marketing purposes.
Sharing Your Information
We do not sell, rent or trade your personal information.
We do not provide your personal information to third parties for their own marketing purposes.
We may provide limited information to trusted service providers where necessary to operate our business or provide services to you. These may include:
Payment processors
Couriers and delivery companies
Website hosting and technical providers
Website security and anti-spam providers
Accounting and professional service providers
IT and software providers
Analytics and advertising platforms where applicable and permitted
We only provide information where there is a legitimate business or legal reason and only to the extent reasonably necessary.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Newsletter and Marketing
You can choose to subscribe to the Black Forge Art newsletter to receive news, product information, new designs and special offers.
Where we rely on consent, you can unsubscribe at any time using the unsubscribe facility provided or by contacting us.
UK law may also allow us in limited circumstances to contact existing customers about our own similar products or services where the applicable requirements have been met and an appropriate opportunity to opt out has been provided.
We do not buy or sell marketing lists and we do not provide our mailing list to other businesses for their marketing.
Website Forms
Information submitted through our website enquiry, quotation and subscription forms is used to respond to the request or provide the service for which the information was supplied.
Our website is built using WordPress and uses Elementor functionality for certain forms.
Website Security and Cloudflare Turnstile
We use Cloudflare Turnstile to help protect our website and forms against automated spam, abuse and malicious activity.
Turnstile may process technical information about a visitor’s browser, device and interaction with the website in order to determine whether a request is genuine.
We use Turnstile for security and spam prevention, not for advertising.
Cloudflare processes information associated with Turnstile in accordance with its applicable privacy terms and Turnstile Privacy Addendum.
Cookies, Analytics and Advertising
Our website uses cookies and similar technologies.
Some are necessary for the website to operate correctly, including functionality relating to security, shopping baskets, checkout and user preferences.
We may also use analytics and advertising technologies to understand how people find and use our website, measure website performance and measure the effectiveness of our advertising.
Where UK law requires your consent before these technologies are used, they will only be activated in accordance with your cookie choices.
You can manage or withdraw your choices using the cookie controls available on our website.
The use of analytics or advertising services does not mean that Black Forge Art sells those providers your personal information or gives them access to our customer database for their own marketing purposes.
Website Hosting and Security Logs
Our website hosting and security systems may process technical information such as IP addresses, browser/device information, requested pages, dates and times, login attempts and security events.
We use this information where reasonably necessary to operate the website, diagnose problems, prevent spam and fraud, and protect our website and business against malicious activity.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal and business obligations.
For example:
Financial and accounting records are retained for the period required by applicable UK law.
Order records may be retained where reasonably necessary for customer service, guarantees, legal obligations and business records.
Details relating to bespoke work may be retained where reasonably useful for identifying, repairing, replacing or reproducing work previously supplied.
Enquiries that do not result in an order are retained only for as long as reasonably necessary.
Marketing information is retained until you unsubscribe, withdraw consent or it is otherwise no longer required.
Technical and security information is retained only for as long as reasonably necessary for security, fraud prevention and troubleshooting.
When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
International Data Processing
Some technology providers used to operate our website or business may process information outside the United Kingdom.
Where this involves an international transfer of personal information, appropriate safeguards are required in accordance with UK data protection law.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No website or electronic storage system can be guaranteed to be completely secure, but we use appropriate security measures and reputable service providers to reduce these risks.
Your Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
Request a copy of personal information we hold about you
Have inaccurate information corrected
Request deletion of information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain uses of your information
Receive certain information in a portable format where applicable
Withdraw consent where processing is based on consent
You have the right to object at any time to the use of your personal information for direct marketing.
If you ask us to stop using your information for direct marketing, we will do so.
To exercise a data protection right, contact us at info@blackforge.co.uk. We may need to confirm your identity before acting on a request.
Complaints
If you have a concern about how we have handled your personal information, please contact us and we will try to resolve it.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO). Current information about making a complaint is available from www.ico.org.uk.
External Websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of external websites and recommend reviewing their privacy information when visiting them.
Changes to This Policy
We may update this policy from time to time to reflect changes to our business, website, service providers or legal requirements.
The latest version will be published on this page and the date above will show when it was last updated.
Contact Us
For any questions about this Privacy Policy or your personal information:
Black Forge Art
Owley Farm
Wittersham
Kent
TN30 7HL
United Kingdom
Telephone: 01797 270073
Email: info@blackforge.co.uk
Website: www.blackforgeart.co.uk