Return Policy

As our work is handmade to order we only accept returns for order that present re-sale opportunities. We encourage our customers to ensure selections are made correctly before confirming the order. Returns are granted at the discretion of the company.

For accepted returns a refund will be issued in full within 3 working days. Returns would need to requested be within 28 days of original delivery and the product would need to be still be in its delivered state (I.e. has not been installed, fitted and then removed). 

Black Forge Art would let all customers know if a product purchased online would be accepted for a return so please contact us before ordering if they is any possibility that you would request a return.

If we have granted a full return the customer would be responsible for return costs of the product (whether with couriers arranged by Black Forge Art or customer allocated shipping).

If we have granted a full return a full refund will be issued to the same details payment was made within three working days of receipt of goods.

Communication must be made by email, online contact form or letter. We recommend dating letters.

Should a product arrive faulty we ask the customer to immediately photograph the delivery box and damaged/faulty product and email or write to us (please date letters). If harm or damage is at no fault of the customer or responsible parties of the customer the company will arrange full return and repair or remanufacture before delivery back to customer at no cost to the customer.

Before installation or use of an item, it is the customer’s responsibility to ensure that they are happy with the item. If you are not entirely satisfied with your item, you must notify us immediately. You must not rework or correct the product without our explicit agreement in writing. If rework is undertaken without written agreement, we cannot be held responsible for any issues and the item can no longer be returned to us.

In the unlikely event of a product becoming faulty after installation/fitting, we cannot be held responsible for any costs associated with deinstallation and it becomes the customer’s responsibility to organise the safe return of said item. If you become dissatisfied about an installed product, you must contact Black Forge Art immediately to discuss your concerns before sending any items back to the company. Once approved and agreed upon by the company, we will then advise whether the item needs to be returned to us in order to rectify the issue. In some cases, we will send out materials or parts to rectify the issue (e.g. touch-up paint, etc). If a return is required, you must arrange and cover all financial implications to return the item in full without any harm or loss of parts. Thereafter, we will evaluate if any rework is necessary or if a refund in full or part can be actioned.

Regardless of whether an item has been delivered damaged, is faulty or incorrect, for all returns, it is the customer’s responsibility to ensure it is safely and suitably wrapped for courier collection and must also be made available in the same location as the courier delivered it.

Disposal of all packaging, including pallets, etc. is the customers responsibility.

None of these terms change or alter the terms of any guarantees.