All Black Forge Art products are handmade in our Kent workshop. As most of our products are manufactured to order, please allow for both our manufacturing lead-time and the courier delivery time when ordering.

This is our current maximum estimate for most standard shop products. Many orders are completed sooner.

Unless otherwise stated on an individual product page or specifically agreed with you, lead-times are estimates rather than guaranteed completion dates.

Our workload varies throughout the year and lead-times may occasionally be affected by order volumes, material availability, specialist processes or circumstances outside our reasonable control.

If you would like an up-to-date estimate for a particular product before ordering, please contact us.

Special Occasions & Deadlines

If your order is required for a birthday, anniversary, roofing project, installation or another specific date, please contact us before placing your order.

We will always do our best to accommodate important dates and will confirm whether we believe your required deadline can be achieved.

Where we have specifically agreed a deadline with you, we will make every reasonable effort to meet it.

Christmas Orders

For orders required before Christmas, please check the current Christmas ordering information displayed on our website or contact us before ordering.

During busy periods we may publish a Christmas order deadline for guaranteed pre-Christmas completion and delivery.

Bespoke Commissions

Lead-times for bespoke designs and commissions vary depending on the nature of the work, our current manufacturing schedule and whether design approval is required.

An estimated lead-time will normally be provided when your bespoke order is discussed or confirmed.

Please contact us if you would like a current estimate before proceeding with a commission.

Delivery Information

The delivery times below apply after your order has been manufactured and is ready for dispatch.

UK Mainland Delivery

Most standard UK orders are sent using a tracked courier service.

Once collected from our workshop, most UK mainland deliveries arrive on the next working day, although courier transit times are estimates and cannot always be guaranteed.

Some remote locations, including parts of Scotland, may require an additional working day or longer.

Tracking information will be provided where available so that you can follow the progress of your delivery.

Large & Heavy Orders

Some of our larger products cannot be sent using a standard parcel service and may require a specialist courier, pallet delivery or delivery by our own transport.

Where this applies, the delivery arrangements and any additional costs will be shown during ordering or discussed with you directly.

Large or heavy products may require assistance or suitable equipment for unloading. We will endeavour to make any special delivery requirements clear before dispatch.

Delivery Addresses

Please ensure that the delivery address and contact details supplied with your order are correct.

If there are access restrictions or anything else a courier may need to know, please tell us before dispatch.

If a delivery fails because an incorrect or incomplete address has been supplied, nobody is available to receive the delivery where required, or courier redelivery/collection instructions are not followed, additional delivery charges may apply.

Tracking Your Order

Where tracking is available, you will normally receive tracking information once your completed order has been booked with the courier.

Please allow for the manufacturing lead-time shown above before expecting tracking information.

International Delivery

We can ship many Black Forge Art products internationally.

International delivery costs shown automatically during checkout are calculated using the information available to our website. Because our products vary considerably in size and weight, some international orders may require an additional delivery charge.

If this applies, we will contact you before dispatch.

If an additional delivery charge is required that was not agreed when you placed the order, you may either accept the revised delivery cost or cancel the affected order for a full refund.

If you would prefer to know the exact international delivery cost before ordering, please contact us for a quotation.

International orders are normally sent using an appropriate tracked courier service.

Transit times vary depending on the destination, courier and customs clearance and will therefore be provided as an estimate rather than a guaranteed delivery date.

Unless expressly stated otherwise, customers outside the United Kingdom are responsible for any applicable import duties, customs charges, local taxes or other charges imposed by the destination country.

If your country is not available during checkout, please contact us and we will confirm whether delivery is possible.

Delivery Damage

We take great care when packaging our products.

If your order appears to have been damaged during delivery, please contact us as soon as reasonably possible.

Where possible, please send photographs showing:

• The damaged product

• The external packaging

• Any visible damage to the packaging

• The shipping label

Please retain the packaging while we investigate the issue.

This information helps us resolve the problem quickly and make any necessary claim with the courier.

Reporting delivery damage promptly helps us investigate the issue but does not affect your statutory rights.

Before Booking Installation

We strongly recommend that you do not book roofers, builders, installers or other tradespeople until your order has arrived and you have checked it.

Although we make every effort to complete and deliver orders within our estimated times, manufacturing and courier delays can occasionally occur.

Returns

Eligible standard products may be returned within 28 days of delivery, provided they remain in their original delivered condition and have not been installed, fitted, used, altered or damaged.

Bespoke and personalised products may be subject to different cancellation and return rights.

For full details, including how to request a return, return postage and refunds, please see our Returns Policy and Terms & Conditions.

Contact Us

If you have a question about lead-times, delivery or an existing order, please contact:

Black Forge Art
Owley Farm
Wittersham
Kent
TN30 7HL
United Kingdom

Telephone: 01797 270073
Email: info@blackforge.co.uk
Website: www.blackforgeart.co.uk